FAQ

Frequently Asked Questions

Can I cancel my order?

You can cancel your order at any time before it is fulfilled and processed for shipping. Once it has been fulfilled, we are unable to process cancellations.

How long does shipping take?

Standard shipping typically takes 5–12 business days within the US. Once your order is shipped, you will receive a tracking number via email to monitor your delivery.

International shipping occasionally experiences delays due to customs inspections, local postal services, weather conditions, or peak seasonal demand.

What should I do if my item arrives damaged or defective?

We sincerely apologize if your order arrives with any issues.

Please contact us within 7 days of receiving your package and include clear photos of the product and packaging. Our team will review the situation and arrange a replacement or appropriate solution as quickly as possible.

What is your return policy?

We offer a 14-day return window from the date of delivery for most items. Please note that return shipping costs are provided by the customer. For hygiene reasons, all socks are final sale and cannot be returned.